■Sluyter, Gary V. ed. 2000 Total Quality Management in Mental Health and Mental Retardation，Contemporary Issues in Administration, V.1, No.1, American Association on Mental Retardation，64p. ISBN-10:0940898675 ISBN-13:978-0940898677
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■内容
■目次
1. Total Quality Management in Mental Health and Mental Retardation: A Brief Overview
2. The Quality Journey in a Multiservice Agency
3. A Convergence Paradigm - Strategic Planning and TQN Deployment in Nonprofit Management
4. The Enigma of Client Injuries: Some Remedies and Recommendations
5. Addressing Consumer Expectations in Texas: Integrating TQM Into Mental Retardation Programs
6. Involving Consumers in the Review of Organizational Performance: Lessons Learned
7. Performance Improvement in Human Services: A National Survey